CRS Advanced Technology

CRS Advanced Technology Announces Live Chat Customer Support

MONTOURSVILLE, PA— CRS Advanced Technology has announced the implementation of live chat customer support through LivePerson, the largest and most experienced provider of online engagement solutions. The CRS client services team is committed to providing a high level of service and support to all customers, and is available by telephone, e-mail, and now LivePerson Chat.

CRS is known in the industry for providing superior customer service; and the utilization of LivePerson Chat will further ensure that assistance and expert advice is available to customers at all times. LivePerson Chat will be available from 8 a.m. to 6 p.m. ET, Monday through Friday. CRS will continue to provide customer service via telephone and email, as well as 24/7/365 emergency support.

As a leader in providing full-service support, CRS Advanced Technology continues to bring the latest technology and methodologies together to maintain open communications with customers, who offer recommendations for product enhancements and influence product design and capabilities.

&quote;We tirelessly search for new ways of communicating with our customers, utilizing methods that they prefer and are most convenient for them. It was a natural addition for our client services team to incorporate LivePerson Chat. We feel that our customers will widely embrace this technology as it gives them yet another means of receiving our exceptional support in real time,&quote; comments Tammy Smith, Manager of Client Services for CRS Advanced Technology.

For over 20 years, CRS has been the trusted leader in providing automated absence management and substitute placement solutions. CRS serves over 1.5 million throughout the United States and Canada with its flagship software product, SubFinder, best known in the education and library markets. For more information, please call 800-782-3463.