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Maxximum Care for
Maxximum Satisfaction Our unique approach to customer care is centered on our “account planning” philosophy and building relationships with our customers. Our customers and users have not only defined us as a company, but have helped to develop and mold the products and services we offer today, including our account planning philosophy. Account planning begins with our first meeting, and focuses on developing a customized plan specific to our customers’ long-term needs and goals. From the initial account planning process, we develop a customized plan that addresses the following: - Plan for SubFinder installation and integration
- Configuring SubFinder to best meet your needs
- Continuing education on product features and functions
- Employee and administrator participation
- Substitute retention
- On-going support
While each account plan is unique to the customer, the philosophy remains the same:to provide a high level of training, support, and service based on long-term needs and goals.
Our Customer Care Team Our dedicated customer care team works hard to not only provide great customer service, but a level of care unique to CRS Advanced Technology. National Account Analyst Our national account analyst works with our customers to maximize product efficiency and identify solutions specific to your district’s needs. Our Analyst will evaluate how you utilize your SubFinder system, and offer suggestions to optimize the features and functionality for better use within your district.
Implementation and Training Specialists A member of our implementation and training team will be assigned to your district to work with you throughout the account planning process. Your implementation and training specialist will guide you through the necessary steps to implement the SubFinder system within your district. From training and data integration, to going live, your implementation and training specialist will provide guidance and support every step of the way.
Account Support Once your SubFinder system has gone live within your district, you will be introduced to your dedicated account specialist who will be available to answer all of your questions and will be your main point of contact at CRS. Our account support team is available from 6:00 am to 6:00 pm EST. Additionally, emergency on-call support is available 24 hours a day, 7 days a week, 365 days per year.
Tech Support If you need assistance, or have hardware or technical questions, our tech support team is available to help.
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